2k's Privacy Policy

This Privacy Policy ensures transparency about all data-related activities we carry out with users of the 2k platform. When you use the 2k website or mobile app, certain information reaches us automatically or voluntarily — from registration through to every transaction.

This policy works alongside our Terms and Conditions, and reading both together gives you the full picture. By continuing to use 2k's services, you are considered to have accepted the terms of this policy. If we make significant changes to this policy, registered users will be informed accordingly.

Opening an account, making transactions, and using services on the 2k platform requires various types of information. This information comes from two main sources — what you provide directly and what is collected automatically.

2.1 Information You Provide

• Full name, date of birth, and national ID number
• Mobile number and email address
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
• Copies of identity documents submitted for account verification

2.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and general geographic location
• Time of site access, browsing patterns, and session duration
• Information obtained from cookies and web beacons
• Gaming activity, betting history, and transaction logs

2.3 Information Received from Third Parties

In some cases, additional information may be verified through identity verification services or payment processors. These third-party service providers follow their own privacy policies.

2k uses collected information only for specific and lawful purposes. Those purposes are set out in detail below:

3.1 Account Management and Security

Information is used to create, verify, and secure your account. It is essential for preventing unauthorised access, detecting fraud, and recovering accounts.

3.2 Processing Financial Transactions

Payment-related information is used to complete deposits and withdrawals and to maintain proper records of financial activity. For transactions via bKash, Nagad, Rocket, Upay, and bank transfer, relevant information is shared with the respective payment service provider.

3.3 Personalised Experience

By analysing your preferences and usage patterns, 2k can suggest relevant games, bonus offers, and content for you. This analysis is always carried out with your interests in mind.

3.4 Customer Support

When you contact us via live chat or email, relevant account information is used to help resolve your issue.

3.5 Responsible Gaming

By monitoring your gaming activity, we put our responsible gaming policy into practice. If a concerning pattern is observed in a user's gaming behaviour, support may be offered.

2k treats the protection of user data as its highest priority. All sensitive information stored on our servers is secured with industry-standard SSL encryption.

• All data transmissions are encrypted using SSL/TLS technology
• Payment information is stored in a separate secure environment and can only be accessed by authorised staff
• Regular security assessments and vulnerability tests are conducted
• Passwords are never stored in plain readable form — they are kept only as hashes
• A two-factor verification (OTP) system provides an extra layer of protection for accounts

4.1 Data Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, financial transaction records and identity verification information are kept for the period required by applicable law. Once that period has passed, data is securely deleted or anonymised.

4.2 In the Event of a Security Breach

If a security incident occurs that could put your information at risk, 2k will notify you as quickly as possible and take the necessary steps to limit any harm.

2k never sells your personal information to third parties. However, in the limited circumstances listed below, necessary information may be shared with specific partners:

5.1 Payment Service Providers

Necessary financial information is shared with the relevant payment services to carry out transactions via bKash, Nagad, Rocket, Upay, and banks. This sharing is solely for the purpose of completing transactions.

5.2 Technology and Service Providers

We work with trusted technology partners for server hosting, cybersecurity, fraud prevention, and customer support tools. These partners are bound by strict confidentiality agreements.

5.3 Legal Obligations

If we are required to disclose information under applicable Bangladeshi law or by order of a competent court, we will do so. In such cases we will try to inform you in advance, though legal obligations may not always make this possible.

The 2k website and app use cookies and similar tracking technologies. These help improve your browsing experience and evaluate the performance of the site.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — the site does not function properly without them.
• Functional Cookies: Remember your language preference, screen settings, and familiar information.
• Analytics Cookies: Collect anonymous statistics to understand how the site is used.
• Marketing Cookies: Used to show relevant offers and content.

6.2 Cookie Control

You can accept or reject cookies from your browser settings. However, disabling essential cookies may affect certain core functions of the site.

You have certain important rights over your personal information. 2k respects these rights and helps you exercise them.

7.1 Right to View and Correct Information

You have the right to view the information stored in your account and to request correction of any inaccurate or incomplete information. Most information can be updated directly from account settings.

7.2 Request to Delete Information

After your account is closed and once legal obligations have ended, you may request that your information be deleted. However, records of ongoing or completed financial transactions must be retained for a set period.

7.3 Withdrawing from Marketing Communications

You can unsubscribe at any time or contact the support team directly to stop receiving promotional emails or messages. However, transactional and security-related urgent messages cannot be stopped.

7.4 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact our support team via 24/7 live chat or email. Requests are generally responded to within a reasonable time of being received.

All of 2k's services are for users aged 21 and above only. We do not knowingly collect information from minors or permit them to create accounts.

Age is verified at the time of account registration. If evidence reaches us that a user is under 21, their account will be closed immediately and all collected information will be deleted.

2k may review and update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change.

For significant changes, registered users will be notified in advance by email or through the site. Continued use of the service after changes have been made will indicate that you have accepted the updated policy.

If you have any questions about any part of this policy, please contact us. To learn more about 2k, you can read the About Us page, which contains full details about our goals and operations.