Responsible Gaming Commitment
At 2k, we believe entertainment is enjoyable only when it stays within limits. Keep yourself in control, protect your family, and seek help when you need it.
Gaming is for entertainment, not addiction
Online betting and casino games are simply a form of entertainment. At 2k, we encourage every member to play with that mindset. Before you start, set a budget for yourself and do not go beyond it. Repeatedly placing bets to try to recover lost money is never the right strategy — it is a warning sign.
Our Terms and Conditions clearly state the responsible gaming obligations. Every member agrees to these terms when opening an account. The most important condition is the age limit — only those who are 21 years of age or older may open an account and play at 2k. We follow a strict account verification process to protect minors.
If you have any questions or concerns about gaming, you will find answers to many common questions on our FAQ page. You can also contact our support team directly.
If gaming causes stress or anxiety instead of enjoyment, that is an important signal. Our About Us page has more details about 2k's values and approach. We believe an informed player has the best experience.
Ways to keep yourself in control
2k lets you set your own gaming limits. Contact us via live chat or email to activate these tools.
Self-Exclusion
Close your account for a set period — seven days, one month, or longer. You will not be able to log in during this time.
Deposit Limit
Set a maximum deposit amount for yourself — daily, weekly, or monthly. Lowering the limit takes effect immediately.
Session Time Limit
Decide how long you play in one sitting. Once the set time is up, your account will log you out automatically.
Loss Limit
If your losses exceed a set amount, your account will automatically close for the rest of that day.
Support Team Assistance
If you are unsure how to activate any of these tools, contact our team via 24/7 live chat or email — help is available in Bengali.
Account Closure
If you want to stop playing entirely, you can apply to permanently close your account. This can be done at any time.
Recognise the warning signs
If you notice any of the following in yourself or someone close to you, it is time to seek help.
Repeatedly placing bets to recover lost money — known as chasing losses.
Hiding your gaming from family or friends, or lying about it.
Feeling restless, irritable, or anxious when you cannot place a bet.
Neglecting daily responsibilities, studies, or professional duties because of gaming.
Spending more than your planned budget or borrowing money to play.
Losing sleep because of thoughts about gaming, or feeling increasing mental stress.
Ask yourself
Ask yourself these questions before or during play. Answering honestly will help you make the right decisions.
- Am I only playing with money I can afford to lose?
- Am I playing for entertainment, or am I relying on it for income?
- Does my family or someone close to me know I am playing?
- Can I stop once my budget runs out?
- Can I focus on other activities or responsibilities outside of gaming?
- Have I ever placed larger bets hoping to win back money I lost?
Where to get help
2k Live Chat Support
Our support team is available 24 hours a day, seven days a week in both Bengali and English. Contact us directly via live chat to activate self-exclusion or deposit limits.
Contact by Email
If you are not comfortable with live chat, support is also available by email — in the same language, with the same care. Email address: [email protected]
Family and Trusted People
Talking openly with those close to you is often the most effective solution. Let a family member or trusted friend know your situation.
Professional Counselling
Professional counsellors and psychiatrists specialising in mental health and addiction are available in Bangladesh. Contact your local hospital or mental health clinic.
Community Support Groups
Join a support group or community to help break free from addiction. Sharing the problem rather than facing it alone makes the path easier.
2k's Commitment
We are more than just a platform — we stand for responsible entertainment. Through the 21+ age limit, identity verification, self-exclusion tools, and 24/7 support, 2k actively works to protect every member. When gaming becomes a problem, we want to be part of the solution.